Payment and Cancellation Policy

All invoices and payments for services must be paid within one week of invoicing. Invoices may be issued prior to the start of the service, or issued as staged payments throughout the period of service for longer courses (more than two weeks).

For longer courses (more than two weeks) or those with staged payments, cancellation of the services by the customer prior to the start date will require payment of the following percentages of the charges plus VAT:

Cancellation within 6 weeks of the Start Date – 50%
Cancellation within 4 weeks of the Start Date – 75%
Cancellation within 2 weeks of the Start Date – 100%

Short courses, (less than two weeks) are non refundable.

If  individual lessons or courses are cancelled by the supplier, where possible a replacement teacher will be provided. If this is not possible, a refund will be paid for the teaching hours missed.

To return to our policy page, click here.

If you have any enquiries, please email us.

Latest News

Hot Cross Bun recipe

Hot Cross Buns

Posted on: 2nd April 2021

Today’s recipe, Hot Cross Buns, is a family favourite at this time of year, and something not to be missed. There are many variations, some people […]

Read more

IELTS Speaking

Posted on: 29th March 2021

The IELTS Speaking test is not always the easiest exam to take. Luckily, there are ways to help you practise and reduce the stress of speaking […]

Read more

Keep in touch with us