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Payment and Cancellation Policy
Payment and Cancellation of Courses
All invoices and payments for services must be paid within one week of invoicing. Invoices may be issued prior to the start of the service, or issued as staged payments throughout the period of service for longer courses (more than two weeks).
For longer courses (more than two weeks) or those with staged payments, cancellation of the services by the client prior to the start date will require payment of the following percentages of the charges:
Cancellation within 6 weeks of the Start Date – 50%
Cancellation within 4 weeks of the Start Date – 75%
Cancellation within 2 weeks of the Start Date – 100%
Short courses, (less than two weeks) are non refundable but will be rearranged if possible to a date mutually agreed by the supplier and client. If no mutually agreeable date can be found then payment will be required in full.
If individual lessons or courses are cancelled by the supplier, where possible a replacement teacher will be provided. If this is not possible, either a refund will be paid for the teaching hours missed or a mutually agreeable date will be found for the outstanding lessons.
Notice of Cancellation
If individual lessons are cancelled by the client within 24 hours of the lesson, then full payment must be made. If a cancellation is made with more than 24 hours notice, if possible the supplier will try to rearrange the lesson at a mutual time with no cost to the client. However, if no suitable mutual date can be found then full payment is required.
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If you have any enquiries, please email us.