OET Corner – Vocabulary
Today in OET Corner, I’m thinking about the language we use every day with our patients. Imagine you’re ill or injured. You’re worried, in pain and anxious. One of the first people you meet is a frontline healthcare worker. They ask you some questions. You think theses questions are too personal, or irrelevant. How do you react?
Often an injured patient, or carer will mask their anxiety and appear to be angry or aggressive. This made me think about the kind of language we use to describe anger, and I’ve put together this quiz to help you grade adjectives of anger.
Order the adjectives below from the most aggressive to the least aggressive. I’ll put the answers on our Facebook page next week!
When was the last time you dealt with an angry patient? How did you cope with the situation? It’s important to think about how we speak and appear to our patients as well as using the correct words. Speaking calmly and slowly with lots of eye contact means that the patient knows you are paying attention to what they are saying. Nodding and summarising what the patient says shows that you empathise with their situation. Isn’t that what we all want?
For more OET Speaking Skills information, why not visit OET Corner again and look at this blog, dealing with soft speaking skills. You can also find more speaking practice on the OET website .